What this supports:
- Capacity allocation and prioritisation by team
- Escalating long waits between access accepted and first contact
- Service manager review of pathway-start definition (KPI-02)
Definition risk: Pathway start logic changed from case PathwayStartDate to first CARE_FIRST_CONTACT.
Definition change flag: Waiting stock built from ACCESS_WAITING actions may not match old case Waiting status without agreed rules.
Pathway start ambiguity (example)
DRH-PAT-001552: access accepted 5 Jan; first contact 17 Jan — 12-day gap affects waiting-time narrative depending on definition.